About Bluesky Medical

With years of experience, our medical team will assess you and create a custom recovery plan that’s right for you. We understand the importance of educating you on the most effective ways to take care of your body, so that you can heal quickly.

Not only will our doctors treat your existing conditions, we also work to prevent pain and illness from occurring. We strive to help you improve your quality of life, achieve your wellness goals, and heal your body to live your best life possible.

All information collected by this practice is deemed to be private and confidential. The right of every patient is respected. In addition to federal legislation, our practice also complies with NSW state legislation.

Under no circumstances are members of the practice team to discuss or in anyway reveal patient conditions/documentation to unauthorised staff, colleagues, other patients, family or friends both at the practice or externally. This includes patient’s accounts/details, referral letters, results or other clinical documentation.

General Practitioner’s and other practice team members are aware of confidentiality requirements for all patient encounters and recognise that significant breaches of confidentiality may provide grounds for disciplinary action or dismissal.

Every member of the practice team is aware of our Privacy Policy and has signed a privacy statement/confidentiality deed as part of their terms and conditions of employment or contract. This privacy statement/confidentiality deed continues to be binding even after the employment or contract has terminated.

Bluesky Medical has numerous channels to communicate with patients. Communication can occur through the following:

This can be via consultations with your doctor or nurse/interactions with other practice team members.

Our Practice may contact you via telephone calls, text messages and/or email to confirm an appointment or notify you of any changes to your scheduled appointments. We may also contact you regarding a recall/reminder.

Doctors are unavailable by phone unless you have booked a telehealth appointment. Telehealth appointments can be made through Hot Doc or calling our surgery.

Incoming faxes that are patient related are imported directly into the patients file, which are then reviewed and actioned by the doctor. Any urgent patient related faxes are immediately handed to the doctor. If your doctor is not available, another doctor in the practice will review the fax.

All outgoing faxes are double-checked before being sent to confirm they are being sent to the correct recipient. In certain cases, we will contact the recipient to confirm the fax has been received.

SMS messages are sent to remind patients of scheduled appointments , health reminders and health recalls. Please make sure you update the practice if there is a change to your mobile number. Please let us know if you would like to be removed from the SMS list. Patients must be aware that if another person can access their mobile phone, then the confidentiality of these communications cannot be protected by the practice.

Our website is updated regularly and contains the practices contact details, location, opening hours and information regarding fees and services offered. Our online booking and after-hours doctors service details are also available.